branding

Why We Start with the Story First // Chelsea Von Mach Brand Story Dev: Part 2

I like to focus on the story behind the brand first.

When we take the time to get our story straight and clear, bringing the story to life through marketing and branding is SO MUCH EASIER and thoughtfully connected in all respects. 

I know it's tempting to jump into the fun stuff (I think they're fun).

Things like websites and photography absolutely help us sell and market our products and services. I too felt a desire to do this (and did some of it) when I first launched W&S.

Yet, after working with clients over the years, I've realized that taking the time to put words to the purpose and reason for why you are creating this business is incredibly helpful to do first. 

Why?

Well, for starters, the experts you hire to help you with all the marketing things are not in your head.

If you can put words to the essence of your business, your team, your experts and your customers will understand what you're all about without a lengthy conversation with you on the phone or in person.

That's huge. 

However, many of my clients are like me.

We wanted to just get out there and tweak while we went along. That's totally fine and honestly sometimes you need to test the waters to know what you love about what you do to know why you do it.

The awesome part about our digital world is that we can make changes pretty easily.

I invite you to try our quick and easy Brand Story Audit Exercise to see if your story and marketing are out of alignment.

Once you have the awareness about what isn't jiving, you can take the necessary to steps to adjust your story or your marketing or both. 

Part 2 of Brand Story Development with Chelsea Von Mach

As we dive into the continuation of our series to explore developing a brand story for fashion stylist Chelsea Von Mach, we share how a combination of both a written explanation and visual examples will help get you closer to what you want, much faster. Thus, saving time, money and avoiding unnecessary confusion and frustration. 

If you'd like to learn more about Chelsea and the overall project, read Part 1.

Once it was determined that Chelsea's goal was to share her story through a unique video series, we determined a media kit would be a great way to go. Our focus would be to share her story, the series concept and how potential collaborators could partner with her.

I brought in Art Director and Designer, Mandi Gum to help us visually bring Chelsea's ideas to life. Mandi designed our logo as well as all of our branded forms, templates and marketing collateral. However, I've been working with Mandi for years within in-house marketing roles, way before launching W&S. 

Currently based in Minneapolis, Mandi began her design career in Los Angeles where she orchestrated digital marketing campaigns for premium entertainment clients such as Disney, Showtime, HBO and more. Today, in addition to developing design related projects for us, she focuses on helping small businesses establish and grow their identity across a multitude of platforms.

Along with the Brand Story Questionnaire from the beginning of the process that we shared in Part 1, I asked Chelsea to pull together images that would help us create a mood for her story, her past work and the video series.

Visual examples always help - it's not all that different from getting your hair done. :)

Tip: We like to create and work within Google Docs because everyone can easily share files and edit content.  

writtenandstyled-chelsea-von-mach-1

Here is a little snapshot of the awesome visuals Chelsea provided to help convey the essence of the video series.

writtenandstyled-chelseavonmach-2
writtenandstyled-chelseavonmach-3

"Chelsea's brand story questionnaire and reference imagery allowed me to really get to the heart of who she is, her perspective and desires as a stylist and businesswoman, the ways in which she hopes to impact the fashion community, and the overall mood and aesthetic she is hoping to portray. These items were incredibly thorough and strategic, and because of them, we were able to quickly establish a design direction that is so uniquely Chelsea!"  - Mandi Gum

After absorbing everything, Mandi designed a set of 5 different options that Chelsea could pick from to help inform the aesthetic direction.

You can click on the thumbnail images below to scroll through the options.

We tried a few combinations of the various designs, but ultimately landed on the very first option that Mandi designed. 

It's funny, I will usually ask Mandi for a couple of additional options when working on projects, but I would say about 98% of the time I end up choosing Mandi's first concept. It feels so great to be in such capable hands!

While Mandi worked on the visuals, I dove into Chelsea's bio and a written explanation of the video series concept which I'll be sharing in the next part of the series!

-Arica

Getting Started Part 3: Find Your Tribe

Be everything to someone instead of something to everyone.

image lovingly shared from @taramilktea

image lovingly shared from @taramilktea

The idea of putting ourselves and our products out into the world where there is so much competition can be truly scary and sometimes even makes us second guess the very choice to go into business. 

I'm here to tell you, you're not alone. Most people have those nagging thoughts about not being good enough or that no one will buy what they're selling. In fact, you can also look at competition as a positive: it means there is an audience for it. 

The thing is, you are good enough.

You have more wisdom than you realize. I mean look, you may not be the only one selling exquisitely crafted handmade pottery or planning beach weddings, but that doesn't mean you won't be incredibly successful. You just need to keep putting one foot in front of the other, start with the right audience (you're tribe) and be everything to those special people rather than being something to everyone.

This goes back to the first part of this blog series about understanding your value and what makes your product/service unique. In the end, we have to lean on ourselves and what makes us and our expertise special and unique. 

So how do we find and connect with our tribe? 

First, we have to flip it and focus on our ideal customer. We have to understand what is important to them. What problems do they need solved that we can help with. A great way to really visualize your ideal customer is to create a customer persona. Depending on your business, you may have 1-3 personas or as many as 10-15. I would suggest starting with your top 1-3 to get started. 

Questions to consider as you develop your personas are:

  • Personal Details (household, job title/industry, aspirations)
  • Demographics (age, education, income, location, gender)
  • Personality (social engagement, communication preferences, hobbies)
  • Goals (what drives them)
  • Challenges (biggest pain points)
  • Fears (what keeps them up at night)
  • Solutions (how does your product or service make their life better)
  • I also like to pop in a photo of what the potential person might look like. 

To make it a little easier on you, I've created another freebie download in the form of a Customer Persona Template to keep everything organized in one place. You can get access to it here.

 
 

Now, when it comes time to actually fill in the customer personas, there are a few ways to go about it:

  1. Interview customers (if you have them). Consider providing an incentive for their participation.
  2. Send a survey to subscribers (if you have them). Consider providing an incentive here as well.
  3. Analysis of customer purchasing behavior (if you have sales). Look for trends to see what interested past customers to make a purchase.
  4. Another really fascinating way to get some great information about your potential audience is with Facebook Audience Insights. You will need to set up a Facebook Business Manager Account via business.facebook.com. Just follow the prompts to set up or you can get more help with this link from Facebook. 

Next we put on our thinking cap and hypothesize about other brands that may be of interest to our tribe. The only caveat here is that you will need to think about brands that have a large Facebook following for there to be enough data. Let's go back to the fictitious brand of children's clothing made with organic cotton that I provided when we worked on defining goals in the second part of this blog series. I would probably be correct to assume that the mother who is purchasing clothing made with organic cotton may very well be interested in purchasing other products for her children made with organic or without potentially harmful ingredients. One business that I would consider a contender would be The Honest Company. They make a wide variety of products for baby, personal care, cleaning, and vitamins made without potentially heath-compromising chemicals or compounds.

To get to Audience Insights in the Facebook Business Manager, just click on the stacked icon, hover over "All Tools" and click "Audience Insights". Here is a screenshot of how to get to Audience Insights. 

I typed in "The Honest Company" into "Interests" within Audience Insights to see if they have enough fans for this experiment - they do. See the other screenshot below for where to go.

That's pretty much it. Now you can tour around and view a bunch of really great information about the audience that likes The Honest Company's Facebook page or any other Fan page that you are able to pull up with enough of a following. Cool stuff, right? 

Now that you have your pep talk from me, all the pertinent questions to consider when crafting your customer personas and some really awesome ways to fill in the information, what's next?

Loves, it's time to start crafting content that will connect with your tribe.


Thank you so much for reading! I looking forward to continuing to help you tell the story of your brand, products/services through thoughtful, valuable and informative content. 

I hope you found value in this three-part blog post series about getting clarity with your brand. Please get on the list for my weekly email to be the first to know about new free resources, ideas and inspiration to keep you moving forward. 

With love,

Arica

Content with Clarity - Written & Styled Weekly Email